Appendix A

Troubleshooting

Wireless-N Home Router

Appendix A:

Troubleshooting

Your computer cannot connect to the Internet.

Follow these instructions until your computer can connect

to the Internet:

• Make sure that the Router is powered on. The Power

LED should be lit and not flashing.

• If the Power LED is flashing, then power off all of

your network devices, including the modem, Router,

and computers. Then power on each device in the

following order:

1. Cable or DSL modem

2. Router

3. Computer

• Check the cable connections. The computer should

be connected to one of the ports numbered 1-4 on

the Router, and the modem must be connected to the

Internet port on the Router.

The modem does not have an Ethernet port.

The modem is a dial-up modem for traditional dial-up

service. To use the Router, you need a cable/DSL modem

and high-speed Internet connection.

You cannot use the DSL service to connect manually to

the Internet.

After you have installed the Router, it will automatically

connect to your Internet Service Provider (ISP), so you no

longer need to connect manually.

The DSL telephone line does not ﬁt into the Router’s

Internet port.

The Router does not replace your modem. You still need

your DSL modem in order to use the Router. Connect the

telephone line to the DSL modem, and then insert the

setup CD into your computer. Click Setup and follow the

on-screen instructions.

When you double-click the web browser, you are

prompted for a username and password. If you want to

get rid of the prompt, follow these instructions.

Launch the web browser and perform the following steps

(these steps are specific to Internet Explorer but are similar

for other browsers):

1. Select Tools > Internet Options.

2. Click the Connections tab.

3. Select Never dial a connection.

4. Click OK.

The Router does not have a coaxial port for the cable

connection.

The Router does not replace your modem. You still need

your cable modem in order to use the Router. Connect

your cable connection to the cable modem, and then

insert the setup CD into your computer. Click Setup and

follow the on-screen instructions.

The computer cannot connect wirelessly to the network.

Make sure the wireless network name or SSID is the same

on both the computer and the Router. If you have enabled

wireless security, then make sure the same security

method and key are used by both the computer and the

Router.

You need to modify the settings on the Router.

Open the web browser (for example, Internet Explorer or

Firefox), and enter the Router’s IP address in the address

field (the default IP address is 192.168.1.1). When

prompted, enter the password to the Router (the default is

admin). Click the appropriate tab to change the settings.

WEB: If your questions are not addressed

here, refer to the Linksys website,

www.linksysbycisco.com

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